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Today's Topics:
1. Tech Support at AUSWEB (LA Jobs List)
----------------------------------------------------------------------
Message: 1
Date: Tue, 26 Oct 2010 15:52:49 +1100
From: LA Jobs List <jobs@lists.linux.org.au>
Subject: [LA-Jobs] Tech Support at AUSWEB
To: jobs@lists.linux.org.au
Message-ID: <E1PAbWj-0000mv-F2@morton.linux.org.au>
Content-Type: text/plain; charset=UTF-8; format=flowed; delsp=yes
A new job has been posted on the Linux Australia website.
http://linux.org.au/content/tech-support-ausweb
===================
AUSWEB is one of the leading Shared, Virtual & Dedicated Server web hosting
providers in Sydney/Australia. We have just expanded our business with a new
office in Paddington and we are looking for a highly motivated and
enthusiastic IT all rounder to join our core team and continue our growth in
the web hosting & domain market.
Role: Technical Support ? Full Time ? Paddington
Primary Duties:
Technical support for web hosting customers via Telephone and Online Support
Helpdesk
Customer Sales Support for potential new Web Hosting and Virtual/Dedicated
Server customers
Working with web hosting control panels such as cPanel/WHM & Plesk for web
hosting customers
Troubleshooting problems within a webhosting environment, Database/Mail/DNS
issues etc.
Online SEO, networking & presence, news/blog/documentation and tutorial
writing
Skills required:
Excellent communication skills and presentation both written and verbal,
customer service skills a priority!
Ability to relate complex issues in simple terms for customers with limited
technical knowledge
Can communicate effectively within a team and follow through with a range of
duties simultaneously
Keen interest in websites & hosting, experience with hosting control panels
such as cPanel/WHM, Plesk or otherwise. Some knowledge of HTML/CSS and common
PHP/MySQL scripts & standards etc.
Basic understanding of networking & hosting principles/standards and ability
to quickly learn, identify & troubleshoot problems
Self-motivation & willingness to learn, can show initiative and show follow
through & results
Additional Skills favoured:
Advanced knowledge of popular PHP/MySQL scripts & tools eg. WordPress, Joomla
and E-Commerce shopping carts etc. web design/development & SEO skills.
Linux experience from CentOS/RedHat to Debian/Ubuntu/Fedora etc. intermediate
to advanced
Virtualisation experience ? XEN, OpenVZ/Virtuozzo, VMware ESX/vSphere
highly regarded.
Being an active participant in relevant online communities for web hosting &
IT eg. web hosting design & development or scripting communities & forums
The right candidate need not tick every box as you will learn on the job.
We're looking for someone with the right attitude and willingness to learn,
personality and initiative goes a long way! There are great opportunities for
candidates with the right work ethic to show their strengths and move into
junior system & network admin roles, as well as continuing qualifications.
Role Requirements:
Must be an Australian citizen or resident
Must live within Sydney/Australia
Location: Paddington
Salary: Full-Time salary ? 3 Month Trial to start
How to apply:
Please send your application to: jobs A.T. ausweb.com.au
Please include on your application:
* Cover Letter
* Current CV
* When you are available to start
===================
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End of jobs Digest, Vol 42, Issue 2
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