[LIBJOBS] Systems Librarian Circulation Team - Dublin, Ireland

Hi Sophie,

Please post this position on LibJobs and any other sources you see fit.

 

Thanks

Sarika

 

Systems Librarian – Circulation Team

Customer Support Department

 

Innovative Interfaces creates cutting-edge products that allow libraries to succeed in a modern technology environment and the freedom to implement solutions that best meet their specific needs.

 

An established company with a vision for the future, Innovative connects with thousands of libraries of all types in over 50 countries.

 

We are seeking an enthusiastic individual who enjoys working in a fast-paced, collaborative environment, who will provide telephone and email support for Innovative's customers and perform effective technical troubleshooting of application issues. The position is based in the Dublin, Ireland office.

 

Responsibilities:

·         Provides extensive telephone and email support for Innovative's customers using Innovative software on large multi-user Linux and UNIX systems.

·         Use UNIX, SQL, and propriety utilities to analyze, troubleshoot, document, and resolve application issues reported by customers.

·         Work with customers with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner.

 

Requirements:

·          MLS or other relevant degree and/or minimum of one year of library experience in circulation, technical services, or system administration

·         Previous library experience is required. MLS or other relevant degree is a plus

·         Demonstrated ability to learn and apply new technologies independently and adapt quickly to changing technologies

·         Ability to balance multiple priorities and work effectively under pressure in a rapidly changing environment

·         Excellent written and verbal communication skills

·         Superior attention to detail and commitment to following through until customer issues are fully resolved

·         Proven analytical and problem solving skills.

·         Ability to work independently while supporting the efforts of the European support team and the Customer Support Department.

 

Desired:

·         Previous experience working with Innovative’s Millennium or Sierra system

·         Previous experience working within a UNIX environment

·         Previous experience working with web applications, scripting languages, network technologies, and/or relational databases

·         Fluency in a foreign language, particularly in Spanish or Arabic

 

To apply, please email directly:  InnovativeInterfacesGlobal@iii.com

 

This position will be based in the Dublin, Ireland office.

 

*Please note that to be considered for this position you must have authorization to work in the EU.

 

www.iii.com 

 

Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer