[LIBJOBS] USA - Emeryville, CA - Special Services Customer Rep

Please post the below job description and link to your site.

 

Thanks!

TJ Kelsall, PHR

HR Generalist

Innovative Interfaces, Inc.

 

 

Innovative Interfaces creates cutting-edge products that allow libraries to succeed in a modern technology environment and the freedom to implement solutions that best meet their specific needs. The company’s versatile and market-leading solutions include: the Sierra Services Platform, the Millennium ILS, the Encore Synergy discovery application, Electronic Resource Management, and INN-Reach resource sharing. An established company with a vision for the future, Innovative connects with thousands of libraries of all types in over 50 countries. Innovative’s commitment to service is reflected by its 24/7/365 Help Desk, Innovative University, and the CSDirect Web support center. The company is located in Emeryville, California with offices around the world.

 

The Special Services Library Representative works with libraries on a billable basis for specific, contracted services. The Special Services Library Representative may also help design onetime fee-based services and continue to provide these services on an ongoing basis. 

 

Responsibilities

• Act as an Application Coordinator/Millennium Application Manager or Personal Service Representative for libraries that need to augment staff or for large complex libraries that need a high level of support.
• Provide overall management of an INN-Reach system (act as primary contact for potential new members, direct and oversee new member implementation, manage new feature rollouts, coordinate all phases of INN-Reach system modifications and updates with the Union Databases Department and other Innovative departments as needed.) 
• Provide fee-based services that have been developed within the Special Services Unit. 
• Create and provide custom services based on specific library needs.
• Make routine system changes, monitor system status, and provide advice and instruction on how to make optimal use of the Innovative system.
•  Provide planning assistance, project management, and representation at Innovative for a library’s special requirements. 
• Coordinate with other Innovative departments to facilitate resolution of the library’s most important issues.
• Track billable hours and provide the library with a monthly report.
• Use Innovative software, UNIX utilities, SQL, and web design software tools to provide specific services.
• Troubleshoot issues that arise with a fee-based service or with Innovative software related to the provision of a service.
• Provide overview and tips for the Library’s ongoing use of the product or feature included in the fee-based service.
• Provide assistance to sales personnel with requests for quotes for services.
• Assist with the design of new service packages.
• Other duties as assigned.

 

Requirements

 

• MLS or equivalent.
• 5 years experience working with Innovative systems.
• Wide-ranging knowledge of Innovative applications and options.
• Strong knowledge of the Innovative product line.
• Demonstrated ability to work effectively across department boundaries.
• Excellent interpersonal and communication skills.
• Demonstrated ability to work independently.
• Demonstrated ability to successfully manage Library relationships.
• Sound understanding of technical practices and procedures.
• Some travel required.

 

Desired

• Knowledge of the technical side of Innovative applications including trouble-shooting procedures.
• Familiarity with Web technologies, such as HTML, CSS, Open URL.
• Knowledge of SQL and scripting languages.

  

Please click here to apply: https://home.eease.adp.com/recruit/?id=1397821

 

Please note: Innovative Interfaces Inc. does not sponsor or transfer any type of immigrant or non-immigrant visa.

 

www.iii.com

 

Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer

EEO/AA/F/H/V