jobs@lists.linux.org.au
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.linux.org.au/listinfo/jobs
or, via email, send a message with subject or body 'help' to
jobs-request@lists.linux.org.au
You can reach the person managing the list at
jobs-owner@lists.linux.org.au
When replying, please edit your Subject line so it is more specific
than "Re: Contents of jobs digest..."
Today's Topics:
1. Technical Support Officer, One Laptop per Child (OLPC)
Australia (LA Jobs List)
----------------------------------------------------------------------
Message: 1
Date: Sun, 27 Mar 2011 15:37:17 +1100
From: LA Jobs List <jobs@lists.linux.org.au>
Subject: [LA-Jobs] Technical Support Officer, One Laptop per Child
(OLPC) Australia
To: jobs@lists.linux.org.au
Message-ID: <E1Q3hj3-0005Jm-DC@morton.linux.org.au>
Content-Type: text/plain; charset=UTF-8; format=flowed; delsp=yes
A new job has been posted on the Linux Australia website.
http://linux.org.au/content/technical-support-officer-one-laptop-child-olpc-australia
===================
TECHNICAL SUPPORT OFFICER
ONE LAPTOP PER CHILD AUSTRALIA LTD
Job Application Requirements
Please send applications addressing the key selection criteria resume
(maximum 2 pages) and contact details of TWO referees to:
careers@laptop.org.au
Contact: Rita Sharma (Office Manager) ? 02 9378 6154
One Laptop per Child (OLPC) Australia is the local arm of a global
organisation that creates windows of educational opportunity for children
around the world. OLPC Australia?s mission is "to enhance learning
opportunities for the 400,000 children, aged 4-15, living in remote
Australia, by providing each one with a connected XO laptop as part of a
sustainable training and support program, by 2014." We are seeking
applications for the position of Technical Support Officer to commence in
April 2011. The organisation is seeking a reliable and enthusiastic
professional to provide school staff support by resolving technical issues.
This is an exciting and challenging role for a suitably qualified and
experienced person to support OLPC Australia?s ambitious program.
Role Description:
* Obtain general understanding of OS and educational activities
(applications) related to the XO laptop
* Provide client support and technical issue resolution via e-mail, phone
and other electronic media
* Software / Hardware configuration of XO laptops
* Provide wired and wireless networking support for school staff wishing to
collaborate (including with the XS school server) and connect to the Internet
* Provide basic troubleshooting training to school staff via e-mail, phone,
Web and other electronic media
* Escalating complex issues to supervisors and Department of Education IT
personnel
* Recording support issues and resolutions, and maintaining up-to-date
information and documentation on the technical support web site
* Providing accurate weekly reports on the nature and number of technical
issues raised
* Identify and correct or advise on operational issues in client computer
systems
Key Selection Criteria:
The successful applicant will demonstrate the following:
* Ability to multitask and meet specific goals set by supervisors
* Dependable to be at work during assigned shifts and to complete work as
expected
* Requires excellent oral and written communication, interpersonal,
organisational and presentation skills
* Able to promptly answer support related email, phone calls and other
electronic communications
* Able to work independently and efficiently to meet deadlines
* Self motivated, detail-oriented and organised
* Experience with diagnosing and resolving hardware, software and
networking issues
* Proficient in Internet related applications such as Web browsers, e-mail
clients, FTP clients and SSH clients
* Final year university student in related area, or three to six months
related experience, and/or training in technical support
* Experience with Linux, networking and technical documentation writing
* Ability to write reports, business correspondence, and procedure manuals
* Ability to effectively present information and respond to questions from
people of all walks of life
* Ability to solve practical problems and deal with a variety of concrete
variables and interpret a variety of instructions furnished in written, oral,
diagram, or schedule form
Other Information:
* OLPC Australia is located in the heart of Sydney CBD
* This a part-time position
* Great team culture and working environment
* Work flexible hours (including some weekends)
* Employment is subject to a satisfactory referee and police check
===================
Attachments:
* http://linux.org.au/files/jobs/Technical Support Officer _ Job Description_
Mar 2011.pdf - Technical Support Officer job description
------------------------------
_______________________________________________
jobs mailing list
jobs@lists.linux.org.au
http://lists.linux.org.au/listinfo/jobs
End of jobs Digest, Vol 56, Issue 1
***********************************
No comments:
Post a Comment