[LIBJOBS] USA-Emeryville, CA - Manager Training Programs

Hello,

 

     Can I please have this reposted on the site?  The last one I sent was the incorrect job description and link.  If we could have the previous Manager Training Programs post taken down and have the below one posted I would appreciate it.

 

Thanks!
TJ Kelsall, PHR

HR Generalist

Innovative Interfaces, Inc.

 

For over 30 years, Innovative Interfaces has dedicated its energies to meeting the needs of libraries and the challenges of library automation. Core to this mission are the company’s versatile and market-leading solutions including: the Sierra Services Platform, the Millennium ILS, the Encore Synergy discovery application, Electronic Resource Management, and INN-Reach resource sharing. Today, thousands of libraries of all types in over 50 countries rely on Innovative's products, services, and support. The company is located in Emeryville, California with offices around the world.

 

This position is part of the Implementation Services Department and responsible for managing both US and international staff that develops and deliver customer training for Innovative products and overseeing Innovative’s training and consulting programs.  This position may be based either in the Emeryville office or in the field. Preference will be given to candidates willing to be based in the Emeryville office or those willing to adjust working hours to closely coincide with Emeryville office hours.  Occasional travel required.

 

Responsibilities: 

 

·         Manage development of new training and consulting programs.

·         Oversee development of online tutorials and other online instructional tools.

·         Oversee the scheduling of workshop programs.

·         Work with other departments to ensure appropriate staff is available to lead workshops for topics not covered by training staff.

·         Track change in training technology and champion the introduction of new tools as appropriate for Innovative.

·         Assist training staff with functionality questions.

·         Perform all necessary supervisory functions to effectively and efficiently manage staff.

·         Recruit and maintain qualified staff.

·         Ensure proper training and development of staff members.

·         Ensure compliance with company policies and procedure.

·         Communicate areas of accountability and performance expected of staff members.

·         Other responsibilities as needed for the success of the organization.

 

Qualifications: 

 

·         At least three years experience working with integrated library systems.

·         Excellent record of performance in a collaborative work environment.

·         Excellent interpersonal and communication skills.

·         Ability to communicate clearly verbally and in writing.

·         Problem-solving skills with attention to detail.

·         Sensitive to cultural differences.

 

Desired

 

·         Experience in instructional design.

·         Experience working with international customer base.

·         At least 2 years experience in direct management of professional staff.

·         MLS or equivalent.

·         Ability to speak and/or write in a foreign language is a plus. Chinese, Arabic, or Spanish preferred.

 

Please click here to apply: https://home.eease.adp.com/recruit/?id=1172901

*Please note: Innovative Interfaces Inc. does not sponsor or transfer any type of immigrant or non-immigrant visa.

www.iii.com

 

 

Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer