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Library Information Analyst, Access & Information Services Department - 1.0 FTE; M–F. 9am-6 pm.
Reference Services and Training Coordination (50%): Acts as one of three lead coordinators and managers of the library's Information, Reference & Referral processes. Provides discipline specific training and ensures employees meet reference competencies. Provides leadership by maintaining a working knowledge of issues and trends in Reference Services and training and eLearning tools (specifically those associated with academic libraries and customer related technology). Primary authority for managing and coordinating all student Information & Referral training. Manages LibAnswers online reference technology platform. Manages and coordinates all virtual reference services. Liaises with other Library departments.
Customer Service (25%): Provides Information & Referral assistance (reference, technology and circulation via online chat and email) at multiple public service desks. Acts as primary reference trainer.
Locates library information, resources, materials and services. Negotiates overdue circulation accounts and answers billing and collections questions. Troubleshoots software, computers and other equipment. Acts as liaison in regard to reporting criminal activity or emergency situations, building problems, library equipment problems and other incidents while providing public service desk hours.
Coordinates the work of and supervises student employees.
Library-wide and Department Leadership Participation (25%).
Minimums: Bach. degree and 5 yrs library experience, OR 9 yrs experience, OR any equivalent.
Salary/Benefits: $37,654-$46,484 annually, plus outstanding benefits including: health, dental, vision, life, disability; paid vacation, sick leave and holidays; UA/ASU/NAU tuition reduction for employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!
Open Until Filled. Application Reviews Begin: 6/17/15. To see full details and to apply: see Job #58728 at http://www.uacareertrack.com/applicants/central?quickFind=216824. The University of Arizona is an Equal Employment Opportunity – Affirmative Action Employer-M/W/D/V.
Ellen Lawrence-Barnes, Administrative Associate
Library–HR
The University of Arizona
Tucson, AZ USA
520-626-5971
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