[LIBJOBS] Updated version: Project Manager Professional Services - Dublin, Ireland

Hi,

 

Please post this updated version of the job description on LibJobs and any other sources you see fit.

 

Thanks

Sarika Gulhar

 

 

PROJECT MANAGER

PROFESSIONAL SERVICES DEPARTMENT

 

Innovative Interfaces is a leading provider of integrated library management solutions. Its flagship product, Sierra, provides a total solution to a library’s information technology needs.

 

Founded in 1978, Innovative’s customers include thousands of libraries in over 50 countries. Privately held, Innovative is headquartered in Emeryville, California, with offices around the world.

Based in Dublin, Ireland or other major metropolitan European city, this position in the Professional Services Department (PSD) will be responsible for managing the overall implementation process for new customers and special projects for existing customers. The position is responsible for ensuring a timely and successful system implementation in a proactive and efficient manner.  This individual will have excellent organizational, communication, and facilitation skills and will report to the Manager, Implementation Project Management. 

 

RESPONSIBILITIES: 

 

·         Lead the virtual technical team responsible for the implementation of new customer sites and significant projects for existing customers.

·         Ensure that the Innovative Implementation Team is coordinating efforts with each other and with the customer. 

·         Act as Innovative’s primary contact with customers throughout projects, including oversight of day-to-day interactions with the customer’s team as well as reporting of progress and critical issues to management.

·         Ensure the resolution of all issues arising during project implementation and bring projects to a timely conclusion, within budget by coordinating team efforts and organizing communication related to the project within Innovative.  Project issues may include hardware and software configuration questions, data conversion and loading issues, scheduling and delivery of training, product delivery, and custom engineering release and contract questions.

·         Track and report all significant project milestones, deadlines and issues according to organization standards.

·         Actively participate in the ongoing development and improvement of PSD processes and standards.

 

 

REQUIRED QUALIFICATIONS:

·         At least five years experience working on structured technology projects; experience with integrated library systems highly desired.

·         Demonstrated ability to multi-task in successfully managing customer relationships.

·         Demonstrated skills in leading collaborative, mainly remote cross-functional teams.

·         Solid understanding of project management techniques, governance, risk management, financial and budget management.

·         Excellent interpersonal communications skills.

·         Ability to travel for customer related project-kick-off’s and on-going management as needed (40%)

 

DESIRED QUALIFICATIONS:

·         PMP/PMI Certifications

·         Strong knowledge of Integrated Library Systems and other related products.

·         Sound understanding of library technical practices and procedures.

·         Ability to speak and/or write in a foreign language a plus. Spanish highly desired.

 

 

To apply please email directly:  InnovativeInterfacesGlobal@iii.com

 

This position will ideally be based in the Dublin, Ireland office, other major European Metropolitan cities will be considered for the right candidate.

 

 

*Please note that to be considered for this position you must have authorization to work in the EU

 

 

www.iii.com 

 

Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer