Please post the below job.
SYSTEMS LIBRARIAN
For over 25 years, Innovative Interfaces has dedicated its energies to meeting the needs of libraries and the challenges of library automation. The company has fulfilled this mission with first-rate services and products such as the Millennium integrated library platform, the INN-Reach direct consortia borrowing solution, Electronic Resource Management, and the Encore discovery services platform. Today, thousands of libraries of all types in over 40 countries rely on Innovative's products, services, and support. The company is located in Emeryville, California with offices around the world.
We are seeking an enthusiastic individual who enjoys working in a fast-paced, collaborative environment, who will provide telephone and e-support for Innovative's customers and perform effective technical troubleshooting of application issues. The position is based in the Emeryville office.
Responsibilities
· Provides extensive telephone and e-support for Innovative's customers using Innovative software on large multi user UNIX systems
· Analyzes, troubleshoots, documents, and resolves application issues reported by customers using UNIX and proprietary utilities
· Works with customers with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner
Requirements
· MLS or other relevant degree, or equivalent work experience
· Minimum of one year experience in at least one of the following areas:
-Library circulation department or library technical services
-Software support or help desk
-Website design/administration/troubleshooting
· Familiarity with Web technologies, such as HTML, XML, CSS, SSL, Open URL.
· Familiarity with automated library systems and information technologies
· Strong commitment to service
· Proven analytical and problem solving skills
· Facility for learning new software
· Detail-oriented approach with excellent follow-through
· Excellent written and verbal communication skills and a positive and professional phone manner
· Ability to work both independently and as part of a team
· Ability to work accurately under pressure in a fast-paced and changing environment
Desired
· Fluency in Spanish, Portuguese, French, Thai, or CJK languages
· Familiarity with automated library systems and information technologies
· Previous experience working with an Innovative system
· Previous experience working in a UNIX environment
Physical Demands
· Prolonged desk duties to include telephone or headset and keyboard duties
· Willingness and capacity to work in a cubicle environment at a workstation and to come and go repeatedly throughout the day as is necessary to perform various responsibilities
· Capacity to communicate and enunciate adequately, in person or via telephone, in a manner that can be understood by those with whom the employee is speaking
· Willingness and capacity to sit or stand for minimum periods of two hours at a time
Work Environment
· While performing the duties of this job, the employee may be exposed to various components of an office environment such as florescent lighting, pollen, dust, recycled air, cooling fans, VDTs, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise.
*Please note: Innovative Interfaces Inc. does not sponsor or transfer any type of immigrant or non-immigrant visa.
For applicants requiring accommodations for the application process please e-mail accommodations@iii.com or call 510-655-6200
To apply click here: https://home.eease.adp.com/recruit/?id=521295
Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer
EEO/AA/F/H/V
TJ Kelsall, PHR
HR Generalist
Innovative Interfaces, Inc.
tkelsall@iii.com
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