NextGen Public Services Manager
The Georgia Tech Library invites applications for an innovative and experienced librarian to lead the NextGen Public Services Department. This librarian will oversee department staff who support and communicate library resources and services to customers and provide 24/7 in-person and virtual reference service, access service, and technology support. This librarian will supervise and work with department staff to implement the Library's strategic vision and to guide the development and implementation of services and initiatives that respond to the evolving needs of students and faculty. This position will provide leadership in the physical space where services will be offered, the “Library Store” (the name of which is evolving), which is a key aspect of the Library Renewal. The Library Store is intended to showcase the breadth and depth of electronic library collections, staff expertise, and library resources in a compelling and personalized manner using cutting edge technologies including (but not limited to): interactive screens, geolocation tools, virtual reality interfaces and interaction with personal mobile devices. The goal of the Library Store is to entice users by making the “invisible” world of scholarly collections, expertise and resources “visible” to the user in a personalized and proactive manner. Applicants should be committed to the vision of the Library Renewal and to helping the Library and Public Services Department staff transition into new roles and services. Information about the Library Renewal is available at http://renewal.library.gatech.edu/
Key Responsibilities:
· Lead the Public Services Department in a transformation from a traditional customer service model at a service desk to be the frontline service providers in the Library Store, who recognize customers’ underlying needs and proactively deliver information and support services to address their needs
- Lead the Department staff in the development of a shared vision and a new, forward-thinking service model that is focused on user engagement and the needs of digital thinkers
· Implement and refine the Department’s new organizational structure
· Set departmental goals and assess services and programs
· Set individual expectations, develop staff skills needed to deliver new services (an example of a prospective new service is Staff Rovers, who will assist users throughout the Library buildings), assess staff development
· Manage the day-to-day frontline service operations in the Library Store
- Work with colleagues to envision how the Store will be used and will evolve and to define and develop the overall strategy of the space
· Assess services and programs
· Prototype and implement service changes
· Lead initiatives and coordinate with other Library and Institute units to accomplish the library mission and support the Library Renewal
· Ability to adapt design thinking principles into continually improving spaces, processes and services
· Excellent interpersonal, organizational, analytical, written and oral communications skills
· Professional service, professional activity and contributions to scholarship sufficient for appointment at the rank of Librarian II, which requires a minimum of four years of experience
Reporting relationships:
The position reports to the Associate Dean for Research and Learning Services. The position supervises 18 staff members.
Required Qualifications:
· Master's degree in Library/Information Science from an ALA-accredited program
· Minimum of three years of experience in a library setting and minimum of three years progressively responsible supervisory and/or project management experience
· Demonstrated ability to lead a diverse staff, foster collegiality, encourage change and innovation and engage staff in the collaborative planning and delivery of user-centered services
· Strong commitment to mentoring and developing staff
· Ability to analyze trends and to initiate, develop and assess innovative services for optimal use of information resources
· Instruction and/or training experience
· Excellent interpersonal, organizational, analytical, written and oral communications skills
· Solid record of working collaboratively as well as independently
· Strong commitment to engaging users and providing excellent public service
· Demonstrated experience with project management, including planning, communication, and assessment
· Demonstrated leadership ability
Preferred Qualifications:
· Experience leading academic library outreach services and initiatives
· Experience with developing, publishing or delivering web based customer support materials and services
· Experience with the creative use of current and emerging trends and technologies related to proactively anticipating user needs
Faculty Status:
The position will be appointed as a member of the Instructional Faculty of the Georgia Tech Library, is non-tenure track and is subject to the review and promotion process for all Georgia Tech librarians and archivists. As a member of the Georgia Tech library faculty, the incumbent will have an effort distribution of 80% excellence in assigned duties, 10% scholarship, and 10% professional service.
Salary and Rank: Salary and rank commensurate with credentials and experience. This is a full-time faculty appointment.
If interested in this position, please submit your curriculum vitae (CV) / resume and cover letter as one document to the Georgia Institute of Technology Library’s Human Resources department by using the following link: https://goo.gl/nGDWJ0
The above job description is not intended as, nor should it be construed to be exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
The Georgia Institute of Technology is an Equal Employment Opportunity Institution. The University has a strong commitment to diversity and encourages applications from candidates of diverse cultural backgrounds.
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