[LIBJOBS] USA - Dublin, Ireland - Systems Librarian

Please post the below job description and link to your site.

 

Thanks!

TJ Kelsall, PHR

HR Generalist

Innovative Interfaces, Inc.

 

 

Systems Librarian – Ireland Office

Customer Services Department

 

Innovative is one of the world's premier enterprise automation companies working in the public and academic library space.  Innovative's 30 year history as a stable market leader is relied on daily at thousands of libraries systems in over 50 countries.

 

Innovative provides a dynamic work environment where you will be exposed to the latest software technologies, including high-volume Java Web apps, open source projects, cloud computing, smart phone apps, advanced search technologies, and private data source access.

 

We are currently seeking an enthusiastic individual who enjoys working in a fast-paced, team-oriented environment to join our Customer Services team in Dublin, Ireland. This position will focus on service delivery for the Innovative Products to our European customer base, as well as partner with team members around the globe.

 

This position will be located in our Dublin Ireland office at the Digital Hub. We are not seeking remote employment for this position at this time.

 

Responsibilities:

 

·         Deliver excellent customer service and support to Innovative Interfaces’ global customer base by means of telephone, email and web.

·         Analyze, troubleshoot, resolve and document problems of all levels of complexity with the Innovative products on large scale user systems.

·         Address customer requests for status reports on open service tickets.

·         Triage, escalate and facilitate service issues requiring urgent attention.

·         Contribute to Innovative knowledge base and documentation.

·         Other duties as assigned.

 

Requirements

 

·         Written and verbal fluency in English. Additional languages (Spanish, French, Arabic, CJK languages) are highly desirable.

·         Minimum of one year experience delivering software support or help desk services.

·         Experience working in library operations (Opac, Circulations, Technical Services).

·         Excellent written and verbal communication skills and a positive and professional phone manner.

·         Detail-oriented approach to problem solving an analysis with excellent follow-through.

·         Facility for learning new software.

 

Desired

·         MLS, MLIS, or other relevant degree, or equivalent work experience.

·         Familiarity with automated library systems and information technologies

·         Previous experience working with library vendors and/or bibliographic utilities

·         Previous experience working with an Innovative system

·         Previous experience working in a UNIX environment

 

*Please note that to be considered for this position you must have authorization to work in the EU.

 

To apply please e-mail your resume, including salary requirements, to TJ Kelsall at tkelsall@iii.com.

 

www.iii.com

 

Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer