ByWater Solutions is hiring a Migration Specialist. The successful candidate will be responsible for the migration of data from a legacy ILS system to Koha. The job requires strong data and system analysis, troubleshooting and testing skills. Additionally, this role requires a good background in written and verbal communication and understanding of project management principles.
- Analyze legacy ILS data and select methods to load data into other database structures.
- Perform data migration of library data from legacy system to Koha through the use of Perl scripts and SQL.
- Use the tools available to track progress on projects such as RT(Request Tracker), and docuwiki.
- Communicate as appropriate with all internal and external stakeholders.
- Provide a professional customer service experience for external customers.
- Act as point of contact for customer communication during migration process.
- Assist the customer through migration process to ensure accuracy of data.
- Set customer expectations and actions required when migrating from legacy ILS.
- Communicate estimated migration dates.
- Troubleshoot and escalate issues to the relevant support teams.
- Ensure timely completion of orders.
- Provides positive closure on all migrations.
- Support existing partners by troubleshooting a variety of technical and non technical customer issues.
- Customer focus
- Teamwork and knowledge sharing
- Positive service attitude
- Strong ability to connect and build relationships with customers via virtual methods ,phone, email, ticketing system
- Ability to provide appropriate level of instructions to clients with limited technical knowledge
- Respond promptly to customer inquiries
- Project management basics
- Ability to prioritize and manage multiple projects simultaneously.
- Working knowledge of Linux, Perl, SQL, Integrated Library Software (ILS).
- Proven experience in a technical customer support or implementation role.
- Proven experience to work independently, with excellent time management.
- Ability to use creative techniques to analyze and solve data issues.
- Flexibility – ability to work in a continually changing, customer-focused environment.
-Comfortable operating in a fast-paced, dynamic environment and exhibit grace under pressure.
- Strong detail-oriented focus while simultaneously retaining the 'big picture' view.
- Familiarity and appreciation of open source tools and methodologies.
- Full understanding of data migration processes and lifecycle methodologies desirable.
- Solid understanding of relevant technologies and associated capabilities.
- Strong customer-facing and presentation skills.
To apply for this position, please visit send a cover letter and resume to joy@bywatersolutions.com. Review of applications will begin immediately and will continue until the position is filled.
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Description
- Manage start to end migration process interfacing with the customer, and internal employees to plan, monitor progress, resolve issues and keep customers informed.- Analyze legacy ILS data and select methods to load data into other database structures.
- Perform data migration of library data from legacy system to Koha through the use of Perl scripts and SQL.
- Use the tools available to track progress on projects such as RT(Request Tracker), and docuwiki.
- Communicate as appropriate with all internal and external stakeholders.
- Provide a professional customer service experience for external customers.
- Act as point of contact for customer communication during migration process.
- Assist the customer through migration process to ensure accuracy of data.
- Set customer expectations and actions required when migrating from legacy ILS.
- Communicate estimated migration dates.
- Troubleshoot and escalate issues to the relevant support teams.
- Ensure timely completion of orders.
- Provides positive closure on all migrations.
- Support existing partners by troubleshooting a variety of technical and non technical customer issues.
Qualifications
Education
- Masters degree in Library Science or Information Science or Bachelor's degree in information technology and related work experience. Educational background should include knowledge of computers, networking and project planning tools.
Competencies
- Results oriented- Customer focus
- Teamwork and knowledge sharing
- Positive service attitude
- Strong ability to connect and build relationships with customers via virtual methods ,phone, email, ticketing system
- Ability to provide appropriate level of instructions to clients with limited technical knowledge
- Respond promptly to customer inquiries
Skills
- Excellent Oral communication- Project management basics
- Ability to prioritize and manage multiple projects simultaneously.
- Working knowledge of Linux, Perl, SQL, Integrated Library Software (ILS).
- Proven experience in a technical customer support or implementation role.
- Proven experience to work independently, with excellent time management.
- Ability to use creative techniques to analyze and solve data issues.
- Flexibility – ability to work in a continually changing, customer-focused environment.
-Comfortable operating in a fast-paced, dynamic environment and exhibit grace under pressure.
- Strong detail-oriented focus while simultaneously retaining the 'big picture' view.
Experience
- 1+ year experience in a position that involved direct contact with end users.- Familiarity and appreciation of open source tools and methodologies.
- Full understanding of data migration processes and lifecycle methodologies desirable.
- Solid understanding of relevant technologies and associated capabilities.
- Strong customer-facing and presentation skills.
To apply:
To apply for this position, please visit send a cover letter and resume to joy@bywatersolutions.com. Review of applications will begin immediately and will continue until the position is filled.
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Joy Nelson
Director of Migrations
ByWater Solutions
Support and Consulting for Open Source Software
Office: Fort Worth, TX
Phone/Fax (888)900-8944
What is Koha?
Support and Consulting for Open Source Software
Office: Fort Worth, TX
Phone/Fax (888)900-8944
What is Koha?
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