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TJ Kelsall, PHR
HR Generalist
Innovative Interfaces, Inc.
Systems Librarian - Circulation
Innovative Interfaces creates cutting-edge products that allow libraries to succeed in a modern technology environment and the freedom to implement solutions that best meet their specific needs.
An established company with a vision for the future, Innovative connects with thousands of libraries of all types in over 50 countries.
We are seeking an enthusiastic individual who enjoys working in a fast-paced, collaborative environment, who will provide telephone and email support for Innovative's customers and perform effective technical troubleshooting of application issues. The position is based in the Emeryville office.
Responsibilities:
· Provides extensive telephone and email support for Innovative's customers using Innovative software on large multi-user Linux and UNIX systems.
· Use UNIX, SQL, and propriety utilities to analyze, troubleshoot, document, and resolve application issues reported by customers.
· Work with customers with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner.
Requirements:
· Minimum of one year of library experience in circulation, technical services, or system administration.
· Previous library experience is required. MLS or other relevant degree is a plus.
· Demonstrated ability to learn and apply new technologies quickly and independently.
· Ability to balance multiple priorities and work effectively under pressure in a dynamic working environment.
· Excellent written and verbal communication skills.
· Superior attention to detail and commitment to following through on issues to resolution.
· Proven analytical and problem solving skills.
· Ability to work independently and as a member of the Circulation Team and the Customer Support Department.
Desired:
· Previous experience working with innovative’s Millennium system
· Previous experience working within a UNIX environment
· Previous experience working with web applications, scripting languages, network technologies, and/or relational databases
· Ability to work non-standard schedules that include weekends
To apply please click here: https://home.eease.adp.com/recruit/?id=843781
Our Emeryville headquarters is within walking distance of the bay, over 30 restaurants, an Apple store, the Guitar Center, dozens of retail shops, and the Public Market food court. Emeryville is 15 minutes from downtown San Francisco by car, and a free shuttle ride away from Bart.
*Please note: Innovative Interfaces, Inc. does not sponsor or transfer any type of immigrant or non-immigrant visa.
www.iii.com
Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer
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