[LIBJOBS] Support Engineer - Dublin, Ireland

Hi Sophie,

 

Please post this position on LibJobs and any other places you see fit.

 

Thanks

Sarika Gulhar

 

SUPPORT ENGINEER

CUSTOMER SUPPORT DEPARTMENT

 

 

Innovative Interfaces is a leading provider of integrated library management solutions. Its flagship product, Sierra, provides a total solution to a library’s information technology needs.

 

Founded in 1978, Innovative’s customers include thousands of libraries in over 50 countries. Privately held, Innovative is headquartered in Emeryville, California, with offices around the world.

We are seeking an enthusiastic individual who enjoys working in a fast-paced, collaborative environment, who will provide telephone and email support for Innovative's customers and perform effective technical troubleshooting of Web application issues.  The position is based in the Dublin, Ireland office.

 

Responsibilities:

·         Provide extensive telephone and email support for customers using Innovative software on large multi-user Linux and UNIX systems.

·         Use Linux, UNIX, SQL, and propriety utilities to analyze, troubleshoot, document, and resolve application issues reported by customers.

·         Work with customers with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner.

 

Requirements:

·         Minimum of three years experience in software support, system administration, or systems librarianship.

·         Knowledge of Web technologies, including Apache, Tomcat, HTML, XML, CSS, JavaScript.

·         Previous library experience is preferred. MLS or other relevant degree is a plus.

·         Demonstrated ability to learn and apply new technologies quickly and independently.

·         Ability to balance multiple priorities and work effectively under pressure in a dynamic working environment.

·         Excellent written and verbal communication skills.

·         Attention to detail and a demonstrable commitment to following through on issues to resolution.

·         Proven analytical and problem solving skills.

·         Ability to work independently and as a member of the European Support Team and the Customer Support Department.

·         Previous experience working with three or more of the following: Linux/UNIX, web applications, scripting languages, network technologies, relational databases.

 

 

To apply, please email directly:  InnovativeInterfacesGlobal@iii.com

 

This position will be based in the Dublin, Ireland office.

 

*Please note that to be considered for this position you must have authorization to work in the EU.

 

 

www.iii.com 

 

 

Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer