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Amy McPartland
Manager of Administrative Services and Facilities
Innovative Interfaces
5850 Shellmound Way
Emeryville, CA 94608
Phone: 510-655-6200 xt. 1400
Fax: 510-450-6350
SYSTEMS LIBRARIAN CIRCULATION
CUSTOMER SERVICES DEPARTMENT
Innovative Interfaces creates cutting-edge products that allow libraries to succeed in a modern technology environment and the freedom to implement solutions that best meet their specific needs. The company's versatile and market-leading solutions include: the Sierra Services Platform, the Millennium ILS, the Encore Synergy discovery application, Electronic Resource Management, and INN-Reach resource sharing. An established company with a vision for the future, Innovative connects with thousands of libraries of all types in over 50 countries. Innovative's commitment to service is reflected by its 24/7/365 Help Desk, Innovative University, and the CSDirect Web support center. The company is located in Emeryville, California with offices around the world.
We are seeking an enthusiastic individual who enjoys working in a fast-paced, collaborative environment, who will provide telephone and e-support for Innovative's customers and perform effective technical troubleshooting of application issues. The position is based in the Emeryville office.
Responsibilities
· Provides extensive telephone and e-support for Innovative's customers using Innovative software on large multi-user UNIX systems
· Analyzes, troubleshoots, documents, and resolves application issues reported by customers using UNIX and proprietary utilities
· Present, learn and apply new technology as needed
· Works with customers with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner
Requirements
· MLS or other relevant degree, or equivalent work experience
· Minimum of one year library experience in at least one of the following areas:
-Library circulation department or library technical services
-Software support or help desk
· Strong commitment to service
· Sound understanding of library patron and technical services practices and procedures
· Proven analytical and problem solving skills
· Facility for learning new software
· Detail-oriented approach with excellent follow-through
· Excellent written and verbal communication skills and a positive and professional phone manner
· Ability to work both independently and as part of a team
· Ability to work accurately under pressure in a fast-paced and changing environment
Desired
· Fluency in Spanish, Portuguese, French, Thai, or CJK languages
· Familiarity with automated library systems and information technologies
· Previous experience working with an Innovative system
· Previous experience working in a UNIX environment
Click here to apply: https://home.eease.adp.com/recruit/?id=843781
Innovative Interfaces is an Affirmative Action/Equal Opportunity Employer
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