[LIBJOBS] USA - Dublin, OH - Implementation Manager

You have a life... We like that about you.

At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life-not a substitute for one.

 

Do you have a passion for helping your fellow librarians be successful at their jobs?  Do you have a track record for analyzing trends, identifying problems, designing creative solutions, and implementing those solutions?  Are you experienced in managing e-resources?  If so, we invite you to apply for the Implementation Manager position.  The successful candidate will lead member libraries through the process of adopting and effectively using discovery services that utilize data in the WorldCat knowledgebase.

This position is responsible for leading implementations, working directly with libraries to migrate data, configure, test, troubleshoot, train, and roll out their product instance.  The implementation process involves close coordination with several internal departments, such as metadata services, development, product management, training, and quality assurance.  This position will conduct analyses of completed implementations and provide feedback to product management and other peer groups.

 

• Directly responsible for leading libraries through the implementation process.  Use defined processes and tools/templates to lead these implementations.  Measure outcomes against defined goals for each implementation.
• Troubleshoot, diagnose, and resolve problematic and non-standard configurations in consultation with member libraries and internal product and development teams.
• Collaborate with internal parties (product management; development; quality assurance; sales) to improve the product.
• Develop materials that support implementation services and the on-going effective use of products.  Materials may include project management related tools/templates, training materials, process flows and sales collateral.
• Conduct analyses of completed implementations and provide feedback to stakeholders.

 

 

Job Requirements

• Masters of Library Science Degree (MLIS).
• 4-6 years experience in the library industry.
• Basic knowledge of library workflows, especially management of electronic resources.
• Experience managing projects (managing relationships; scheduling project plans; communicating clearly and professionally).
• Experience working in libraries or directly with libraries.
• Experience producing high-quality deliverables (documents; analyses; project plans) in fast-paced, deadline-oriented environment.
• Experience working collaboratively with several internal parties (development; product management; quality assurance; sales).
• Superior communication skills, both written and oral.
• Ability to think critically to solve problems.
• Ability to proactively identify problems and opportunities and act upon them.

Apply Here: http://www.Click2Apply.net/v7nz346​