[LIBJOBS] JOB OPENING: Library Information Analyst, The University of Arizona Libraries, Tucson

The Library Information Analyst, The University of Arizona Libraries, Tucson, Arizona

Work Schedule:  Monday – Friday 9AM – 6PM. 

 

Lead training coordinator and manager of Information, Reference & Referral processes; designing,

developing, maintaining and coordinating training, in collaboration with others, for all Access and

Information Services (AIS) staff and student employees, requiring a high degree of computer/digital

fluency in using instructional/training software. Responsible for reference performance oversight and

feedback to staff; provides courteous customer service, information, reference and technology

assistance; and coordinates the work of and supervises student employees working at AIS service sites. 

Works 24/5 and weekends in an environment where team members are located in 4 libraries across

campus: Main, Science-Engineering, Special Collections and Fine Arts.

 

Reference Services and Training Coordination (50%):  One of three lead coordinators and managers of library Information, Reference & Referral processes.

Includes designing training; updating, selecting appropriate delivery methods; performance oversight

and feedback to staff providing Information, Reference and Referral services. Provides leadership by

maintaining a working knowledge of issues and trends in Reference Services, training and eLearning

tools, specifically those associated with academic libraries and customer related technology.

 

Primary authority for managing and coordinating:  All student Information & Referral training including developing consistent expectations and training,

creating and maintaining training syllabus for all employees and ensuring training is easily accessible

through the AIS course management site. Assesses accuracy and effectiveness of training.

Manages LibAnswers online reference technology platform.

Manages and coordinates all virtual reference services including scheduling, reviewing transcripts for

quality and providing feedback and guidance to staff; liaisons with other Library departments, drafting,

recommending and advising on processes, products, procedures and policies.

Supports library Information, Reference & Referral working group in identifying training needs at the

program and individual level and provides learning opportunities for the AIS staff regarding reference

tools, databases and reference interview techniques.

 

Customer Service (25%):   Provides Information & Referral assistance to the campus community and general public at multiple

integrated (reference, technology and circulation via online chat and email) public service desks.

Primary reference trainer, and as such, public service desk hours are performed through on-the-job

training, shadowing and observing staff. Locates library information, resources, materials and services.

Negotiates overdue circulation accounts and answers billing and collections questions.  Troubleshoots

software, computers and other equipment.

Acts as liaison in regards to reporting criminal activity or emergency situations, building problems,

library equipment problems and reporting incidents while providing public service desk hours, and also

coordinates the work of and supervises student employees.

 

Library-wide and Department Leadership Participation (25%):  Attends library-wide meetings. Actively participates and follows-up on assignments in projects, selection

committees, meetings, discussions and training sessions or fills in for those on projects. Facilitates

meetings, makes presentations as needed, and participates in data based decision making. Utilizes

specialized software (quantitative and qualitative analysis) to demonstrate quality of work and to

continually improve customer access. Creates, maintains and updates work processes documentation. 

 

Minimum Qualifications:  Bachelor's degree AND five years related library experience; OR, Nine years

related library experience; OR, Any equivalent combination of experience, training and/or education

approved by Human Resources.

              

Salary/Benefits:  $41,668 annually, plus an outstanding array of benefits.  

 

See posting for complete details.  To Apply:  Go to www.uacareertrack.com/ and search for Job #55567.  Complete a classified staff application, be prepared to include 3 supervisor references, attach a resume and letter of interest that describes how your experience and qualifications fit the position. Application materials mailed/emailed to the department will not be accepted.  The University Libraries does not pay candidate interview or moving expenses for classified staff positions.  For questions regarding The UA CareerTrack system contact: 520-621-3662; TDD 621-8299 (M-F 8-5).   Open/Close Dates: Posted: 6/13/14.  Closes: Midnight of 7/3/14.  The University of Arizona is an Equal Employment Opportunity – Affirmative Action Employer-M/W/D/V.